Hello,

Thank you for writing to eBay. My name is Mitchell and I would be happy
to assist you further.

I can most certainly understand your concerns and am very sorry to learn
you have not received an item purchased from another eBay member.

Unfortunately you have not provided me with an item number to reference
this listing. Please reply to this email including the item number in
question and I will be more than happy to investigate this further.

If you are unable to locate the item number, please write back with the
following information to assist us search our records:

1. The seller's ID
2. A description of the item you won
3. The date the listing ended
4. The final price the listing ended for (Not including shipping)

In the event that you are unable to resolve this transaction by
communicating directly with your seller, please file an Item Not
Received dispute. eBay requires a minimum ten-day waiting period after a
transaction closes before a dispute can be opened. This allows the
seller sufficient time to receive and clear payment, pack and ship the
item, and address any of your questions and concerns.

The dispute process is designed to make communication between buyers and
sellers easier. Once you have completed the dispute process, you may
also be eligible to file a claim under eBay's Standard Purchase
Protection Program. More information on this process can be found on the
following help page:

http://pages.ebay.com.au/help/tp/isgw-buyer-protection-steps.html

I appreciate your patience and understanding regarding this matter and
wish you continued success on eBay.

Regards,

Mitchell A.
eBay Customer Support
_______________________________
eBay - Australia's online marketplace

Topics

Your email address: [*email address removed*]
URL/Location:

Supporting email from member:


Customer Concern: Hi Mitchell,
Thank you for your response. I did not include the item number because I wanted to be certain of eBay's policy on the issue of requesting additional postage to what a seller invoiced for prior to approaching the seller directly. I did and do not want to upset the seller if I am in the wrong, but contacted the eBay help desk as I wanted to be sure.
I do not want to lodge a dispute at this stage, rather I would like to know where I stand. Since I appreciate that you may require the following information for contextual purposes, I have included it. Please understand that I have not yet responded to her, as I want to be clear on where the lines are. I do not at this stage wish to file a complaint against the seller, as obviously I would like to communicate with her directly and resolve this between ourselves. I only asked the question to be informed of my rights and responsibilities under eBay's rules.

The items in question are:
([*number removed for seller's privacy*])
([*number removed for seller's privacy*])

The seller sent me the following message via eBay on Saturday 5th November 2005:
( The original message from the seller )

I would like to know whether this is within eBay's rules before I pay anything further, and before I respond.

Thank you for your help.
Regards,
Sarah

Ask about bidding or buying > Paying for your item > The problem you're having with paying for an item isn't listed

Message: Hi there, I have been looking around in the help sections and haven't been able to find an answer so far. I bought two items from a seller who combined postage. I also paid the extra $2.35 for registered post. The payment has been processed via Paypal.

She has just sent me an eBay message saying that she went to post the items and they are going to be $15.70 as I "live so far away" and she has asked me to pay the $8.55 difference before she posts on Monday.

I wanted to know where I stand on this before I respond to her. I've re-checked both the item listings and she quotes 2 different postage costs on the one listing, and I have already paid her the amount she invoiced me.

Thank you for your help.
Sarah

The power failure, which occurred around 12:35 p.m., affected people in downtown Los Angeles, Hollywood and the San Fernando Valley, Hughes said. The cities of Burbank and Glendale and other areas were without power, affecting about 350,000 people, said Captain Bill Lynch of the Glendale Fire department.

stickykitty

Yes, I cringed as I rang my boss to ask if it's ok to fly back on Wednesday.